Global Terms of Service
This Agreement governs your access to and use of the Subscription Services, which are provided by SNOW Corporation (“SNOW”).
To access or use the Subscription Services, you must review and accept this Agreement by clicking “Sign Up” or by using the Subscription Services. If you are using the Subscription Services on behalf of an entity, you represent that you have the authority to bind that entity to this Agreement.
BY REGISTERING FOR A WEEGLOO ACCOUNT OR USING THE SUBSCRIPTION SERVICES ON BEHALF OF AN ENTITY OR OTHER ORGANIZATION THAT IS THE END USER OF THE SUBSCRIPTION SERVICES, YOU HEREBY AGREE TO ENTER INTO THIS AGREEMENT FOR THAT ENTITY OR ORGANIZATION AND REPRESENT TO SNOW THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY OR ORGANIZATION TO THIS AGREEMENT (AND, IN WHICH CASE, THE TERM “CUSTOMER” WILL REFER TO THAT ENTITY OR ORGANIZATION). THE EXCEPTION TO THIS IS IF THAT ENTITY OR ORGANIZATION THAT IS THE END USER HAS A SEPARATE CONTRACT WITH SNOW OR AN AUTHORIZED SNOW PARTNER COVERING ONE OR MORE ACCOUNTS AND USE OF THE SUBSCRIPTION SERVICES, IN WHICH CASE THAT CONTRACT WILL GOVERN THE SUBSCRIPTION SERVICES WITH RESPECT TO THOSE ACCOUNTS ONLY.
1. Definitions.
Capitalized terms shall have the meaning set forth in this Section 1 or as defined in the body of this Agreement.
“Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with a party, where “control” means ownership of more than fifty percent (50%) of the voting interests of such entity, or the ability to direct its management or policies, whether by contract or otherwise.
“Agreement” means these Terms of Service, including any attachments, addenda, exhibits, and policies incorporated herein, as may be updated from time to time.
“CMS” means content management system.
“Confidential Information” means any information or data disclosed by either party marked or otherwise designated as confidential or proprietary or that should otherwise be reasonably understood to be confidential considering the nature of the information and the circumstances of disclosure. However, “Confidential Information” does not include any information which (a) is in the public domain through no fault of the receiving party; (b) was known to the receiving party, without restriction, prior to disclosure by the disclosing party; (c) was disclosed to the receiving party, without restriction, by another person with the legal authority to do so; or (d) is or was independently developed by the receiving party without use of or reference to the disclosing party’s Confidential Information.
“Customer” means the individual or entity that accesses or uses the Subscription Services as the end user, including any entity on whose behalf such individual is acting.
“Customer Content” means any data, content, or materials submitted, uploaded, stored, or otherwise made available by Customer through the Subscription Services.
“Documentation” means any user guides, technical documentation, specifications, online help materials, and other materials (whether in printed or digital form) made available by SNOW relating to the Subscription Services, as updated from time to time.
“SaaS” means software-as-a-service.
“Subscription Services”means the cloud-based SaaS platform provided by SNOW as “Weegloo”, which enable users to store and deliver digital content via APIs and URLs together with any related CMS functionality, developer tools, user interfaces and supporting features, as updated or modified from time to time.
2. Provision of Subscription Services.
Subject to the terms of this Agreement, SNOW will make the Subscription Services available to Customer and hereby grants Customer a non-exclusive right to access and use the Subscription Services and Documentation during the term of this Agreement, including the right to develop and operate software applications or websites (“Customer Applications>”) that interface with the Subscription Services.
2.1 Customer Responsibilities. Customer shall: (a) be responsible for (I) all use of the Subscription Services and Documentation under its account and (II) the accuracy, quality, integrity, and legality of Customer Content; (b) use reasonable efforts to (Y) prevent unauthorized access to or use of the Subscription Services through its accounts and (Z) maintain appropriate security measures to prevent unauthorized access; (c) promptly notify SNOW of any unauthorized access to or use of the Subscription Services in breach of this Agreement (and Customer hereby authorizes SNOW to suspend or disable any such compromised accounts or unauthorized users); (d) maintain appropriate backups of any data used in connection with the Subscription Services; and (e) be responsible for obtaining and maintaining any equipment, software, and ancillary services necessary to access and use the Subscription Services. With Customer’s prior consent (which may be provided by email or other reasonably documented means), SNOW may access Customer accounts solely for purposes of debugging, troubleshooting or maintaining the Subscription Services.
2.2 Changes.
(a) Subscription Service. SNOW may modify or update the Subscription Services and reserves the right to discontinue individual features within the Subscription Services where there is a substantial need to do so for the operation or improvement of the Services. SNOW will provide notice of any discontinuation or changes to the Subscription Services sufficiently in advance where foreseeable, and if unforeseeable, SNOW will provide a detailed explanation and notice without undue delay thereafter.
(b) Terms. This Agreement may be amended or revised to the extent not prohibited by applicable laws and regulations. If this Agreement is amended, the details of the amendments and the effective date will be announced through notices within the service or on the service interface at least seven (7) days prior to the effective date. However, in the case of amendments that are disadvantageous to Customers, such amendments will be announced at least thirty (30) days prior to the effective date, and Customers will also be individually notified through electronic means such as email in addition to notices within the service. If a Customer does not agree to the amended Agreement, the Customer may express their refusal and terminate the Agreement by no later than the day before the effective date.
2.3 Marketplace.
(a) Definition and Structure. The marketplace is a feature provided by SNOW that allows Customers to register their Customer Applications and enables other Customers to install and use such Customer Applications within their own workspaces. Registered Customer Applications will be made available following SNOW”s review.
(b) Review, Restrictions on Display and Removal. SNOW may reject or suspend the registration of Customer Applications in accordance with its review criteria and may take measures such as suspending the display of, removing, or cancelling the registration of any Customer Application that violates this Agreement or applicable laws and regulations.
3. Proprietary Rights and Confidentiality
3.1 SNOW’s Ownership Rights. As between the parties, SNOW retains all right, title, and interest in all its trademarks, service marks, logos, and domain names, including those relating to the Subscription Services and Weegloo name and branding (“SNOW Marks”), and in all patents, copyrights, trade secrets, and other intellectual property rights in and to the Subscription Services, any related and underlying technology and Documentation, and any derivative works, modifications, or improvements of any of the foregoing, including any Feedback (as defined below) (collectively, “SNOW Technology”). Except for the express limited rights set forth in this Agreement, no right, title, or interest in or to any SNOW Technology or SNOW Marks is granted to Customer, and all rights not expressly granted are reserved by SNOW. Customer shall not, and shall not permit any third party to, copy, modify, create derivative works of, reverse engineer, decompile, disassemble, or otherwise attempt to derive or extract the source code of the Subscription Services or any SNOW Technology.
3.2 Feedback. SNOW may use any suggestions or comments provided by Customer in connection with the Subscription Services for enhancements, improvements, new features, additional functions, or other feedback for the purposes of providing and improving the Subscription Services and related development purposes.
3.3 Customer’s Ownership Rights. As between the parties, Customer retains all right, title and interest in all its trademarks, service marks, logos, domain names, Customer Content and Customer Applications. Customer grants to SNOW a limited, royalty-free, non-exclusive, worldwide license to copy, reproduce, distribute and use Customer Content for the purpose of providing the Subscription Services to Customer.
3.4 Confidentiality. Each party will use the same degree of care that it uses to protect the confidentiality of its own confidential information of like kind (but not less than reasonable care) to (I) not use Confidential Information of the other party for any purpose outside the scope of this Agreement; (II) only disclose Confidential Information to its Affiliates, employees, officers, directors, attorneys, auditors, financial advisors and other representatives who have a need to know and are legally bound to keep such information confidential by confidentiality obligations at least as stringent as those herein; or as required by law or court of competent jurisdiction. If required by law or a court of competent jurisdiction, the party disclosing the other’s information will (to the extent legally permitted) (a) provide the other with (i) prior written notification thereof and (ii) the opportunity to contest such disclosure; and (b) use reasonable efforts to minimize such disclosure. Each party will promptly notify the other in writing (email sufficient) if it becomes aware of any unauthorized disclosure of Confidential Information of the other party. Each party acknowledges that Confidential Information is unique and unauthorized disclosure of Confidential Information may cause substantial harm for which damages alone might not be a sufficient remedy, and therefore upon any such disclosure (or threat thereof), the other party will be entitled to seek appropriate equitable relief in addition to whatever other remedies it may have at law.
3.5 Service Data. SNOW may collect and analyze technical and operational data relating to the provision, use and performance of the Subscription Services (such as system logs, usage metrics, and error or crash reports) (“Service Data”) for the purpose of operating, maintaining, and improving the reliability and performance of the Subscription Services. SNOW may use such Service Data in aggregated and anonymized form, provided that no Customer or individual can be identified or re-identified, and no Customer Content, Customer Applications, or Customer Confidential Information are disclosed. As between the parties, SNOW owns all right, title and interest in Service Data.
4. Warranties and Disclaimers
4.1 Mutual Warranty. Each party warrants that it has the authority to enter into this Agreement.
4.2 SNOW Warranties. SNOW warrants that it will, consistent with prevailing industry standards, maintain the Subscription Services in a manner that minimizes errors, and that the Subscription Services will substantially conform to the Documentation. The foregoing warranties shall not apply to any errors or defects in the Subscription Services resulting, in whole or in part, from: (a) Customer’s use of the Subscription Services in a manner not conforming to the terms herein; (b) modification of the Subscription Services by or on behalf of Customer without SNOW’s express, prior, written consent; (c) Customer Content or Customer Applications; or (d) Customer’s use of any third party applications, portions of applications, products, or services.
4.3 Customer Warranties. Customer warrants that it has the necessary right, title, license, consent, permission, waivers, and releases to use, make available, and distribute Customer Applications and Customer Content in connection with the Subscription Services, and that its Customer Content and Customer Applications, and use of the Subscription Services, will not violate any applicable laws or regulations or infringe, misappropriate, or otherwise violate any third-party rights.
4.4 WARRANTY DISCLAIMER. XCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, (A) THE SUBSCRIPTION SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE,” BASIS, AND (B) SNOW DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES THAT THE SUBSCRIPTION SERVICES WILL OPERATE WITHOUT ERROR OR INTERRUPTION OR WILL BE FREE OF VULNERABILITIES. FFOR FREE PLANS OR TRIAL USE OF THE SUBSCRIPTION SERVICES BY CUSTOMER, THE WARRANTIES SET FORTH IN SECTION 4.2 SHALL NOT APPLY, AND THE SUBSCRIPTION SERVICES ARE PROVIDED WITHOUT ANY WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY RELEVANT LAW.
5. Indemnification
5.1 Indemnification by SNOW.
(a) SNOW will indemnify and defend Customer against any claim, demand, suit or proceeding made or brought against Customer by a third party to the extent alleging that the use of the Subscription Services as permitted hereunder infringes or misappropriates a third party’s patent, copyright, trademark or trade secret (“Claim”).
(b) If the use of the Subscription Services by Customer becomes subject to any third-party infringement claim, SNOW may at its option and expense (i) procure for Customer the right to continue using and receiving the Subscription Services as set forth hereunder; (ii) replace or modify the Subscription Services so they become non-infringing (with comparable functionality); or (iii) if the options in clauses (i) or (ii) are not reasonably or commercially practicable, terminate this Agreement and provide a pro rata refund of any prepaid fees.
(c) Neither SNOW nor its Affiliates shall have any liability or obligation with respect to any Claim arising out of the following circumstances, except to the extent attributable to the fault of SNOW, in which case SNOW shall be liable only in proportion to its degree in fault: (i) compliance with designs, guidelines, plans or specifications provided by Customer; (ii) use of the Subscription Services by Customer not in accordance with the terms herein; (iii) modification of the Subscription Services by or on behalf of Customer without SNOW’s express prior written consent; (iv) Customer Content or Customer Applications; or (v) where the Subscription Services themselves would not constitute infringement, but infringement arises from the combination, operation, or use of the Subscription Services with other applications, application components, products, or services.
5.2 Indemnification by Customer. Customer will indemnify, defend and hold harmless SNOW against any claim made or brought against SNOW by a third party (i) alleging that the Customer Content or Customer Applications infringe or misappropriate a patent, copyright, trademark or trade secret of a third party; or (ii) arising from Customer Content, Customer Applications, or Customer’s use of the Subscription Services in violation of applicable law or third-party rights, and Customer will pay all damages and costs finally awarded against SNOW or agreed in any approved settlement as a result of such claim.
6. Limitation of Liability
6.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EXCEPT AS SET FORTH IN SECTION 6.3 AND 6.4 BELOW, NEITHER PARTY WILL BE LIABLE TO THE OTHER PARTY FOR (A) ANY INDIRECT, PUNITIVE, LOST PROFITS, LOST REVENUE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES; OR (B) ANY LOSS OF USE, INTERRUPTION OF BUSINESS, OR COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR LOSS OF DATA, IN EACH CASE, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE.
6.2 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EXCEPT AS SET FORTH IN SECTIONS 6.3 AND 6.4, NEITHER PARTY WILL BE LIABLE FOR ANY AMOUNTS THAT EXCEED THE TOTAL FEES PAID OR PAYABLE BY CUSTOMER UNDER THIS AGREEMENT IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
6.3 EXCEPT AS SET FORTH IN SECTION 6.4 BELOW, THE LIMITATIONS OF LIABILITY IN THIS SECTION 6 DO NOT APPLY TO A) EITHER PARTY’S INDEMNIFICATION OBLIGATIONS, B) EITHER PARTY’S NEGLIGENCE OR WILLFUL MISCONDUCT, C) CUSTOMER’S PAYMENT OBLIGATIONS, OR (D) LIABILITY ARISING FROM PERSONAL INJURY, DEATH, OR DAMAGE TO TANGIBLE PROPERTY.
6.4 WITH RESPECT TO FREE OR TRIAL USE OF THE SUBSCRIPTION SERVICES BY CUSTOMER AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SNOW’S CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED USD $500. SNOW SHALL MAKE REASONABLE EFFORTS TO RECOVER ANY LOST CUSTOMER CONTENT.
7. Term and Termination
7.1 Term. The term of this Agreement will commence on the date this Agreement is accepted by Customer and will continue until terminated in accordance with this Agreement. Customer’s use of the Subscription Services, including any trial, Proof of Concept, or free use, shall also be governed by this Agreement.
7.2 Termination and Suspension. SNOW may suspend, restrict, or terminate Customer’s access to the Subscription Services, in whole or in part, upon prior notice if Customer violates this Agreement, applicable law or the Documentation, or uses the Subscription Services in a manner that causes or is likely to cause system disruption, increases the operational costs of the Subscription Services, or involves storage, transmission, or distribution of unlawful content. In addition, SNOW may suspend or terminate Customer’s account upon prior notice where SNOW reasonably determines that such action is necessary for the operation, security, or integrity of the Subscription Services, including where abuse or unauthorized use is reasonably suspected or where Customer fails to pay any fees or other amounts due. Except where prohibited by applicable law or where immediate action is required, SNOW will provide Customer with reasonable notice of any suspension or termination and use reasonable efforts to provide Customer with a reasonable opportunity to cure any curable violation. Customer may terminate Customer’s account at any time through the account management tools made available through the Subscription Services, and such termination will be effective immediately upon completion of the applicable process.
Upon termination of Customer’s account, Customer’s right to access and use the Subscription Services will immediately cease, and Customer Content shall be returned to Customer in accordance with SNOW’s data retention policy (or, where return is not practically possible, including where Customer does not request or does not wish to receive such return, deleted or rendered inaccessible within the Subscription Services). Notwithstanding the foregoing, certain account information and technical logs may be retained for a limited period as necessary to process outstanding payments, operate and secure the Subscription Services, and comply with applicable law.
7.3 Survival. Upon termination of this Agreement all rights and obligations will immediately terminate except that any terms or conditions that by their nature should survive such termination will survive, including the access and use restrictions and terms and conditions relating to proprietary rights and confidentiality, disclaimers, indemnification, limitations of liability and termination and the general provisions below.
8. Security and Data Protection.
SNOW shall maintain appropriate administrative, physical, and technical safeguards designed to protect the security of the Subscription Services and Customer Content. In addition, SNOW shall protect Customer’s personal information in accordance with applicable law, and the protection and use of personal information shall be governed by applicable law and the Privacy Policy for the Subscription Services.
9. General
9.1 Compliance with Laws. Each party will comply with all applicable laws, rules and regulations in connection with its performance under this Agreement.
9.2 Policies. All current policies and terms as of the effective date referenced in this Agreement shall be deemed incorporated into this Agreement and as applicable, executed by the parties. SNOW may update or modify the foregoing from time to time.
9.3 Export Compliance. Each party will comply with applicable export control and economic sanctions laws and regulations when providing or using the Subscription Services. Without limiting the foregoing, (i) each party warrants that neither it nor any party that wholly or partially owns a party is listed on or acting on behalf of and will not act on behalf of any E.U. or U.S. government list of prohibited or restricted parties or organized, headquartered or located in (or a national of) a country that is subject to an E.U. or U.S. government embargo or that has been designated by the E.U. or the U.S. government as a “terrorist supporting” country (an “Embargoed Jurisdiction” currently Afghanistan, Cuba, Crimea, Iran, North Korea, Syria and Venezuela), (ii) Customer will not (and will not permit any third parties to) access or use the Subscription Services from an Embargoed Jurisdiction or in violation of any E.U. or U.S. export embargo, prohibition or restriction, and (iii) Customer will not submit to SNOW or in the Subscription Services any information that is controlled under the U.S. International Traffic in Arms Regulations.
9.4 Assignment. Customer may not assign or otherwise transfer this Agreement, in whole or in part, without SNOW’s prior written consent. SNOW may assign or otherwise transfer this Agreement, in whole or in part, without Customer’s consent, including to (i) a successor to all or substantially all of its assets or business, or (ii) an Affiliate. Customer agrees that SNOW may perform its obligations through an Affiliate. Any attempted assignment, delegation or transfer by Customer in violation hereof will be null and void. Subject to the foregoing, this Agreement will be binding on the parties and their respective successors and assigns.
9.5 Amendment and Waiver. Except as expressly stated herein, no amendment or modification to this Agreement, nor any waiver of any rights hereunder, will be effective unless executed in writing by a duly authorized representative of each party. Failure or delay by either party to enforce any provision of this Agreement will not be deemed a waiver of present or future enforcement of that or any other provision.
9.6 Unenforceability. If any provision of this Agreement is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision will be enforced to the maximum extent permissible, and the remaining provisions of this Agreement will remain in full force and effect.
9.7 Governing Law and Jurisdiction. This Agreement will be governed by and construed in accordance with the laws of the Republic of Korea. Any disputes arising out of or in connection with this Agreement will be subject to the exclusive jurisdiction of the Seoul Central District Court as the court of first instance.
9.8 Notices. SNOW may give notices to Customer via the Subscription Services web portal/website or email to the email registered in Customer’s account.
9.9 Entire Agreement. This Agreement, together with any documents incorporated by reference, constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior and contemporaneous agreements, proposals, or communications, whether written or oral. No representation, warranty or other statement not expressly set forth in this Agreement will be binding on either party. Any terms or conditions contained in any Customer purchase order or other ordering document will have no effect and are hereby rejected, unless expressly agreed in writing by SNOW. In the event of any conflict between this Agreement and a service order referencing this Agreement, the service order will control solely with respect to the subject matter of such service order.
9.10 Force Majeure. Neither party will be liable for any failure or delay in the performance of its obligations under this Agreement (other than payment obligations) to the extent caused by events beyond its reasonable control, including acts of God, natural disasters, pandemic or similar outbreaks, labor disputes, civil disturbances, terrorism, war (whether or not declared), cyber-attacks (including denial-of-service attacks), failures or delays of utilities or transportation, or changes in applicable law or governmental action.
9.11 Independent Parties. Nothing in this Agreement will be deemed to create any partnership, joint venture, agency, or employment relationship between the parties.
9.12 Language. This Agreement may be provided in both English and Korean. In the event of any inconsistency or conflict between the two versions, the Korean version shall prevail.
[Addendum]
- This Agreement shall be effective as of July 27, 2026.